A person has to move his car. He searches on the Internet, gets a quote, and everything is fine. The cost is decent. The company guarantees to “find a driver quickly.” Both parties are satisfied.
And then three days go by. No driver. Four days. Nothing yet. Now they are all calling every morning asking for an update, and the broker keeps repeating, “We are working on it.”
That’s the point when people realize they should have listened to the pickup guarantee portion. In the car transportation business, a guaranteed pickup means the company will have a driver assigned and your car will be picked up by a specific date. Not “we’ll try our best” or “it usually happens quickly.” A real commitment with your dates honored.
The Part Nobody Tells You
For most car transporters, is working like the “open board” method. Your car goes on a list, and when drivers have that route as part of their journey, they scoop it up. It gets the job done. eventually. There’s absolutely no rush. For example, if your pickup location is the popular route from California to Texas, fantastic. Everyone loves that route. However, when shipping your car from Billings, Montana, or Portland, Maine, during the month of February? Not so much.
Dealing with drivers long enough to know that they are running a business. They take the freight that works their route well and pays good money. Your car is competing against dozens of other vehicles. A guaranteed pickup turns that on its head. The company has to make it happen. Whether that means paying a driver more money or doing favors is irrelevant. Your car is not sitting around waiting for someone to pick it up.
What “Guaranteed” Really Means
Guaranties aren’t all the same, and that’s where the rub is. Some shops will come dig out your car, but their timeframe still is ‘7 to 10 days.’ So, your car gets picked up quickly, and it’s just sitting in a truck stop somewhere, stopping all over the country, for a week and a half. That’s not what most people have in mind.
Others give you the dates for pickup and delivery. Now we are talking. But you will have to expect a hefty increase, anywhere from 30 percent to 50 percent above the basic rates. It’s like you are paying for the premium delivery service.
But then there’s also “fine print.” It seems as though guarantees come with some sort of “catch.” Weather-related delays are not guaranteed. If you’re not there to be picked up? The guarantee is void. If the driver breaks down? They fulfilled their obligation. You should read the fine print. If a company can opt out of a guarantee on six different grounds, then the company is not offering a very good guarantee.
The Routes That Actually Need It
Pretty much every trucker has put it this way: “If it’s a highly traveled route, there’s no need for a guarantee. From LA to Phoenix? That truck’s going whether it rains or shines. From Florida to New York? Lots of trucks haul that route every week of the year.”
But when you look at shipping from, for instance, the East:
1. Rural and sparsely populated regions
2. Winter in the Northern states: Car drivers avoid the snowfall.
3. Small towns not directly on the major highways
4. Anywhere to Alaska (that’s a whole different game) These routes are logical in regard to guaranteed pick-up. Otherwise, one could be waiting for several weeks for a transport partner with a willingness to detour. Honestly, I was surprised at this when I entered the industry. I thought every route was pretty much the same. Not true. Geography and timing vary way more than I thought they would.
When Regular Service Is Fine
If you have the time, save your money.
Booked three weeks in advance? Spring or fall, when the weather’s good? Shipping between major cities? You don’t need the guarantee, probably. It should take a good broker no more than 2 to 5 business days to find you a driver.
People pay extra for the “assured service delivery” feature, and they only had a full calendar month before they even had a use for the vehicle. Total waste. You can think of a dozen ways you could’ve used the cash, upgrading your insurance policies, for example, or using an enclosed transport service if the item being shipped held particular value. It is guaranteed for tight schedules and hard routes. That is all.
The Frustrating Part
Here’s where people lose money. They pay for regular maintenance. Then they’re like, ‘Oh my god, it’s day five and we don’t have a driver,’ and they want to upgrade to guaranteed. Well, it’s last-minute notice. The price is going to be even higher or, worse yet, the company won’t be able to meet it. If you think that perhaps you’ll be needing the guarantee, buy one in advance. This is far less expensive than the price of upgrading in a panic. Not to mention: last minute expedited shipping or, at worst, starting from scratch.
Questions Worth Asking
Then, before actually paying for the “guaranteed pick up,” ask these questions:
1.”What exactly are you guaranteeing, just pickup, or delivery too?”
2.“What voids the guarantee?”
3. “What happens if you miss the date?”
4. “That last one matters,” one expert said. “Some will refund the guarantee fee,” while others will refund “a portion of the cost.” A handful “won’t do a thing and just apologize.” It pays to know beforehand.
Usually, the reputable companies will make it right when they really drop the ball. But what constitutes making it right varies from person to person. You have to get the details.
Summary
A guaranteed pickup is an insurance policy for your schedule. It’s an insurance policy for your schedule, not an insurance policy for your vehicle, which would be a completely separate thing. It’s an insurance policy for knowing that logistics will occur.
If you have the flexibility in your scheduling, blow this off. If you have a tight schedule on your hands, this may be worth the investment. Just be sure you understand what you’re actually getting for your money, as “guaranteed” is a price point that has many variations.
And to be frank, just the peace of mind alone, that’s worth it. It’s got to be nice to not have to spend a week waiting to hear about a driver update via your phone. Nonetheless, that’s the way it is. Not a complex thing to understand, but something most people don’t consider until they’re in the thick of needing to transport a car yesterday.
