A Hyundai dealership in Georgia was required to transport a brand new 2025 Hyundai Santa Fe from the dealership to a customer residence in Missouri. It was a challenging delivery due to the tight timeline and changes imposed on the dealership.
The customer later shared his experience with the transport company. He was pleased with how the staff reacted to an unexpected scheduling problem.
“Great experience. Had a mixup at dealer that required rescheduling despite pickup having already been arranged and they handled it professionally.”
Such adaptability is important when transporting vehicles from dealerships. Unforeseen changes occur without warning. A seasoned transporter will adapt to the changes without resulting in delays or frustration.
Route Planning For 600-Mile Same-Day Delivery
The distance between McDonough and St. Louis is approximately 600 miles. Most of the roads traveled will be I-75 North through Tennessee, and then I-64 West into the state of Missouri. It goes through Chattanooga and Nashville before reaching the St. Louis metro area.
Transportation companies map all these routes. This is done after careful consideration of traffic flow around major cities. Another factor is hours of service. This is regulated by federal law. This law sets the maximum hours that a driver may work in one day.
The method of transportation arranged for this delivery was same-day pickup and delivery. This means that from the dealership, the Santa Fe would set out in the morning.
The driver left early in order to beat the traffic in the Atlanta area. Interstate 75 is prone to congestion during the peak morning rush hours. Leaving before 7:00 AM enabled the driver to get out of the metro area before traffic became congested.
Coordinating with the Dealership: Streamlining Pickup at McDonough, GA
Car dealerships run on tight schedules. They process paperwork for several cars on a daily basis. They are also juggling test drive requests and service work. A transport pickup is an added layer.
The planned time for the pickup was 9:00 AM. All appeared to be in readiness for the pickup to take place when the dealer called with a complication to the plan. They required postponement of the pickup due to a documentation problem. The final inspection documentation of the car was not yet accomplished.
This is where most transportation companies go wrong. They could object to modifications or request additional costs. They could even void the transaction altogether. This is not how professional transportation companies treat such scenarios.
The driver Tempus Logix hired, cooperated with the dealership to find an alternative time for pickup. They were able to push the pickup time to 11 am. As a result, this provided the dealership with adequate time to complete all the paperwork. The driver modified the timing of the route to accomplish the same-day delivery. This impressed the customer. None of them asked for extra charges. None of them caused unnecessary stress.
Communication Excellence: Why Updates Are Important in Auto Transport
Communication is what sets good carriers apart from average ones. Customers like to see what is going on with their vehicle. They like updates if changes occur.
The transport company sent text messages throughout the day. There was a message to indicate the driver had set out for McDonough. Another message came to confirm the pickup at the dealership. Later, a message indicated the driver had entered Tennessee.
Such updates enable customers to plan their day. Customers understand approximately when to expect their delivery. They can make arrangements to be present at home when the delivery vehicle arrives.
The car transportation schedule maintained predictability because there was effective communication. One thing the customer knew was that their car expected to arrive in St. Louis between 6 PM and 7 PM. They were thus able to finish work and return home.
Some companies only contact when something goes wrong. This leads to stress. Updates help to instill confidence that all is going well.
The Residential Delivery Experience: Arriving in St. Louis, MO
The driver arrived at St. Louis. The customer was called by the driver along the highway to confirm the destination of the delivery. He arrived at the house after 20 minutes.
Residential deliveries are more time-consuming than terminal deliveries for dropping off packages. The driver will have to drive along neighborhood roads to reach the destination. The driver will look for a suitable location to park the vehicle and drop off the package.
There was no trouble with this particular delivery. The customer’s road was spacious enough to allow the transport trailer to pass. The delivery man off-loaded the Santa Fe and performed the final check with the customer. They examined the car jointly to find if there was any damage to it. All appeared to be in order.
The customer signed documents for delivery. The driver gave the customer copies of all documents. The driver responded to questions regarding the vehicle and the transportation of goods. The overall time for unloading was 15 minutes.
The customer left satisfied with the level of service and received the new Hyundai on time, in spite of the morning delay. The customer received frequent updates all day. The customer worked with a team of professionals that managed unexpected transitions without making things more difficult.
Shipping Summary
Vehicle: 2025 Hyundai Santa Fe
Route: McDonough, GA to St Louis, MO (600 miles)
I-75 N (McDonough, GA → Atlanta → Chattanooga, TN) → I-24 W (Chattanooga → Nashville, TN) → I-64 W (Nashville → St. Louis, MO)
Service: Multi Car Hauler | Open Trailer
